Can I get a refund?
Yes – You can get a full refund with Apollo TV Group if you’re not completely satisfied.
We stand behind our service 100% and want every US and Canadian member to feel confident in their one-time purchase. Here’s exactly how our refund policy works (clear, straightforward, and member-first):
Refund Eligibility & Process
- Full refund available on any plan (Starter, Silver, Platinum, or Golden Lifetime) if requested within a reasonable short period after purchase — typically within the first 7–14 days (we review each case individually for fairness).
- Common reasons we approve: Setup difficulties you can’t resolve, service not meeting expectations, or simply deciding it’s not for you.
- No “gotchas” — we don’t require you to prove anything beyond basic verification.
How to Request a Refund
- Email [email protected] right away.
- Include in your email:
- The email address you used to purchase
- Your Bitcoin wallet address used for payment (this is critical — refunds are processed back to the same wallet)
- A brief note on why you’re requesting (optional, but helps us improve)
- Our team reviews and responds usually within hours to 1 business day (often faster).
- If approved, we send the full amount back in Bitcoin to your provided wallet address — no deductions, no fees from our side.
Important Notes
- Refunds are processed exclusively in Bitcoin to the wallet address you used (or one you specify and verify). This keeps everything secure and matches our payment method.
- Once refunded, your access is deactivated immediately to prevent abuse — standard for any refund policy.
- We do not offer partial refunds or prorated amounts (it’s all or nothing), but since plans are one-time payments, most members who request get the full original amount back.
- Scammers sometimes try to exploit refunds — we verify every request to protect legitimate members.
This policy is designed to give you peace of mind: Try the full premium service (100,000+ channels, 250,000+ VOD, all premiums included, up to unlimited streams on Golden) with zero long-term risk. If it doesn’t click, we make it easy to get your money back.
If you’re considering a purchase and want reassurance, or if you already bought and need to request now, just email [email protected] with the details above. We’re here to make it right.
