Reset or Change Password (Members Only)

This section is for existing Apollo TV Group members who already have an active account and need to reset a forgotten password or change their current one. (If you’re not yet a member, you don’t have an account portal — your credentials are sent directly in the welcome email after purchase.)

Reset Password (If Forgotten)

If you’ve forgotten your password or simply want to reset it:

1. Go to the official Apollo TV Group member portal: https://apollotvsgroup.com/Portal/ (Note: Use your actual domain apollotvsgroup.com — never use any other link or third-party site claiming to be us.)
2. Enter the email address associated with your Apollo TV Group purchase.
3. Click the “Reset Password” or “Forgot Password” option (if available on the login page).
4. A new temporary password will be emailed to you within approximately 5 minutes (check your spam/junk folder if it doesn’t arrive quickly).
5. Use the temporary password to log in, then immediately change it to a new one following the steps below.

Change Password (After Logging In)

To update your password at any time:

1. Go to the member portal: https://apollotvsgroup.com/Portal/
2. Log in using your current username (from your welcome email) and password. Click the LOGIN button.
3. Once logged in, navigate to the Change Password tab/section.
4. Enter your new password in the provided field. Confirm it by re-entering it in the second field.
5. Click SAVE CHANGES or Update Password.

Important Password Rules

• Only use alphanumeric characters: Letters A-Z (uppercase or lowercase) and numbers 0-9.
• Do NOT use any special characters: No ! @ # $ % ^ & * ( ) . / ~ ` ‘ – = _ + [ ] { } | \ ; : ” ‘ < > ? , or spaces.
• Keep it strong but simple — aim for at least 8–12 characters (e.g., Apollo2026Secure123).

This ensures compatibility with our secure system and prevents login issues.

If You Run Into Problems

• No email arrives after the reset? Check spam/junk/promotions folders, or wait up to 10 minutes.
• Can’t log in after reset? Try clearing browser cache or using a different browser (Chrome/Firefox recommended).
• Still stuck? Email [email protected] with your registered email address and a brief description — we’ll manually assist, reset for you, or send updated credentials securely.

Your account security is important to us. Always use the official portal link from apollotvsgroup.com — never click suspicious emails or links claiming to be from us.

If you need help with anything else (setup, streams, or your plan), just email [email protected] — fast, personal help every time. You’re all set!